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Life at Urban Ladder

<div style="">We looking for Site Supervisor, preferably with 2-4 years of experience in the Modular and Home Interiors Industry. This position will focus on day-to-day management of the interior execution segment. Should be willing to learn and contribute to a challenging and booming environment. The candidate possesses a sound knowledge of how things work in a modular industry (preferably modular furniture, civil works, etc.,) with overall understanding of turnkey interior projects in the market.</div><div style=""><u><b style="font-weight: 700">What you will do</b></u></div><ul>  <li style="">Report to the Project Manager.</li>  <li style="">Travel to sites as and when required.</li>  <li style="">Supervise the works at site and complete the work as per schedule.</li>  <li style="">Co-ordination with project management team, contractors for on-time delivery &amp; quality.</li>  <li style="">Track project progress as per the schedule.</li>  <li style="">Maintain detailed documentation of all sites.</li>  <li style="">Ensure best customer experience is delivered as per industry standard.</li>  <li style="">Should be able to understand and read CAD drawings.</li>  <li style="">Taking measurements of works done by vendors as per approved drawings.</li>  <li style="">Update work progress on daily basis.</li></ul><div style=""><u><b style="font-weight: 700">What you will need</b></u></div><ul>  <li style="">Strong vendor management skills, able to work with teams towards meeting targets.</li>  <li style="">Experience of handling vendors in project related work.</li>  <li style="">Ability to plan and track across projects.</li>  <li style="">Ability to work with cross functional teams to get things done.</li>  <li style="">Strong communication skills.</li></ul><div style=""><br></div>

Head Office

Site Supervisor

<div style=""><b style="font-weight: 700">About the Role:</b></div><div style="">At Urban Ladder, our people are our most important resource, as we believe the right culture comes with the right people. We’re looking for highly skilled human resources professional to join our super talented team, and help us lead HR Operations and Compliance/Policies. The ideal candidate will have strong experience in leading business HR functions. This role will have an overall accountability for the assigned Stakeholders, working closely with the leading stakeholders along with team members.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key responsibilities include (but are not limited to):</b></div><ul>  <li style="">Develop, Implement and administer employee policies to enhance employee relations and offer employee support to each team member</li>  <li style="">Provide high-quality advice and service to the Leadership Team on employee relations and performance management issues</li>  <li style="">Manage new hire orientation process and introduce new employees to the Company culture</li>  <li style="">Manager Employee Compensation &amp; Benefits. Provide periodical compensation and benefit reports to the Leadership team and make recommendations to improve the process</li>  <li style="">Monitor internal HR systems and databases</li>  <li style="">Design and implement company policies</li>  <li style="">Monitor key HR metrics</li>  <li style="">Help in Addressing employees’ queries (e.g., on compensation and labor regulations)Payroll Management</li>  <li style="">Manage and drive effectively on-boarding of the new joined candidates ensuring a high-level experience</li></ul>

Sr. People Operations Lead

<div style=""><b style="font-weight: 700">Roles &nbsp;&nbsp;and Responsibilities:</b></div><ul>  <li style="">The responsibilities shouldered would be technical, commercial, financial and administrative in nature, &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br>including- Leading the entire team, evolving and implementing systems and processes.</li>  <li style="">Building an ongoing relationship with clients and new prospects. Interacting with customers, understanding &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;their design requirements, presenting the product and design.</li>  <li style="">Discussing and formulating quotations, monitoring pre-sale and post-sale follow up.</li>  <li style="">Interacting and building the brand with architects, interior designers, real estate developers etc.</li>  <li style="">Achieving the set targets by strategizing, planning and motivating the entire team.</li>  <li style="">Your communication skills should be excellent, with good command over English and the local language.</li>  <li style="">Your knowledge of the local city should be good.</li>  <li style="">Interior Design, Architectural, Civil Engineering background would be an added advantage.</li></ul><div style=""><b style="font-weight: 700">Experience in candidates from Interior company, Modular Kitchen, &nbsp;&nbsp;Furniture, Bathroom fittings, construction company, Building Materials …. &nbsp;&nbsp;etc.,</b></div><div style=""><br></div><div style=""><br></div>

Business Manager- Interior

<div style=""><b style="font-weight: 700">Key Requirements and Roles of Sales Consultant:</b></div><ul>  <li style="">Possess strong knowledge of Urban Ladder Home Interiors customer offerings to identify customer needs.</li>  <li style="">Consulting prospective customers looking for home interiors via call/ in person meetings into high potential clients by high level engagement, building brand trust by sharing UL Home Interiors USPs, understanding their requirements to the granular level details and driving conversions by ensuring Customer books for their Interior fitout with Urban Interiors.</li>  <li style="">Identify customers' home interior needs and requirements by prospecting and asking the right questions, clarify information, research every issue, and provide solutions and/or alternatives.</li>  <li style="">Probing customers by understanding minutest details, Customer profile, budget expectation, design taste, any specific requirements to a theme, primary motivating factors for decision making.</li>  <li style="">Driving conversions of prospective Customers into high potential leads for Interior Designers, by following a consultative selling approach and guiding the customers to an appropriate solution for their home interior needs and requirements.</li>  <li style="">Possess ability to convert 1st customer interactions into bookings by building high rapport over first call with prospective clients, building brand trust by passing on the right message, brand USPs, product offerings.</li>  <li style="">Manage a large number of customer calls and discussions in a timely manner.</li>  <li style="">Follow up with potential customers in a timely manner if necessary.</li>  <li style="">Seize opportunities to upsell services when they arise and contribute to revenue increase.</li>  <li style="">Demonstrate an aptitude for sales, be able to ask and fix up for the next meeting, handle customer concerns leading to customer satisfaction.</li>  <li style="">Apply a superlative customer experience attitude to all interactions. Be able to establish a positive rapport.</li>  <li style="">Communicate effectively and professionally in all forms of communication with internal and external customers.</li></ul><div style=""><br></div>

Sales Consultant/Sr Sales- Interior/Store Leads

<div style="">The ideal candidate will have excellent creative thinking skills and be able to create designs based on conversations with a client. The candidate should be confident in communicating regularly with the client in order to assess their needs and be able to adjust a given approach based on feedback. The candidate should maintain familiarity with the interior design landscape and trends in order to provide the best ideas for clients.</div><div style=""><b style="font-weight: 700">Responsibilities</b></div><div style="">- Understand customer needs and develop complete design to suit their requirements</div><div style="">- Create aesthetically and functionally sound designs and floor plans for various projects</div><div style="">- Communicate effectively with client, vendors and team in order to address client needs and execution/production needs</div><div style="">- Prepare client presentations with necessary 2D and 3D outputs.</div><div style="">- Work out costing and create quotes for clients</div><div style="">- Maintain industry knowledge &amp; Gain knowledge on competitors and their offerings/processes in order to stay&nbsp;</div><div style="">releant</div><div style="">- Should be able to multitask, prioritize tasks and handle multiple clients at the same point<br>- Ability to Handle Customer objections</div><div style=""><br></div><div style=""><b style="font-weight: 700">Qualifications</b></div><div style="">- Bachelor's degree in Interior Designing/ Architecture / Post Graduation in Interior Designing/ Business Owner / Freelancer having minimum 3 yrs experience and completed 20-30 projects in related field -</div><div style="">- Proficient in Sketchup, AutoCAD, Enscape, Adobe suite(basic) and Microsoft Office suite</div><div style="">- Strong creative and communication skills.</div><div style="">- Demonstrated ability to execute &amp; previous track record<b style="font-weight: 700"><br><br></b></div>

Interior Designer

<ul>  <li style="">Hold accountability for Store target achievement and P&amp;L responsibility.</li>  <li style="">Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities.</li>  <li style="">Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience.</li>  <li style="">Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams.</li>  <li style="">Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance.</li>  <li style="">Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements.</li>  <li style="">Liaise with the Sourcing / Product / Customer Service team to share feedback on products and processes as and when needed.</li>  <li style="">Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team in identifying training needs and work towards building a motivated team at the Store.</li>  <li style="">Requires working on Saturdays / Sundays.</li></ul>

 Reddiarpalayam Store- Puducherry 

Store Manager

<ul>  <li style="">Interact with the Customers and assist the process of Sale at the Retail Stores, by providing consultative inputs for purchase of products from our catalog.</li>  <li style="">Liaise with stakeholders in different teams to provide the best suited solution for the customer’s requirements.</li>  <li style="">Achieve and work towards exceeding the monthly targets of Revenue and any other metric as communicated.</li>  <li style="">Execute tasks of store processes and daily operations at the store for maintaining the standards of store display and ambience.</li>  <li style="">Execute tasks as assigned during inventory and stock movement, by coordinating with the Operations and Sourcing teams.</li>  <li style="">Execute Visual Merchandising guidelines for the Store so that it consistently exudes our brand experience.</li>  <li style="">Take up initiatives and/or small projects as assigned for process improvements in daily tasks, data management Store Operations to boost Store efficiency and profitability.</li>  <li style="">Navigate between ERPs and data templates to manage your revenue and sales related data.</li>  <li style="">Requires working on Saturdays/Sundays.</li></ul>

Design Consultant

Avinashi Road Store - Coimbatore

 Kesavadasapuram Store - Trivandrum

Kolkata

<div style="">A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and décor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes. We are there to help our customers discover the joy of creating and build spaces that mirror who they are.</div><div style=""><br></div><div style=""><b style="font-weight: 700">The UL Workplace:</b> Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing, customer service or any of our teams; our work is always new, challenging and up-to-the-minute.</div>